Privacy Policy

At DownSouth Realty, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, address, email address, and phone number
• Identification documents (e.g. driver’s license, passport)
• Employment and income details (for rental applications)
• Rental history and references
• Banking or payment information
• IP address and website usage data (via cookies and analytics tools)

2. How We Collect Personal Information

We collect your personal information in several ways, including:

• When you fill out forms on our website (e.g. rental applications, contact forms, maintenance requests)
• When you call, email, or interact with us directly
• When you engage with us on social media
• From third parties such as rental databases, referees, or service providers

3. Why We Collect Personal Information

We collect and use your information to:

• Provide property management and real estate services
• Process rental applications and tenancy agreements
• Respond to enquiries and provide customer support
• Conduct property inspections and coordinate maintenance
• Send updates, alerts, or relevant property information
• Comply with legal obligations and resolve disputes

4. Disclosure of Personal Information

We may share your information with:

• Landlords and property owners (in the context of tenancy)
• Third-party service providers (e.g. tradespeople, IT providers, payment processors)
• Regulatory authorities, if required by law
• Rental reference databases or credit agencies (with your consent)

We do not sell or rent your personal information to third parties.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, limited access, and staff training.

6. Accessing and Updating Your Information

You may request access to the personal information we hold about you at any time. If any information is inaccurate, outdated, or incomplete, please contact us to make corrections.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to enhance user experience and improve site performance. You can disable cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact:

DownSouth Realty

Phone: 0402 849 938

Email: admin@downsouthrealty.com.au

Address: 13 Bright Street Carey Park Western Australia 6230